I used to be a wedding vendor – one ‘Momzilla’ lied to get a refund and posted such awful reviews, I had to shut down
A FORMER wedding vendor has recalled the wedding horror story that ultimately led them to close their mobile photo booth business.
They claimed a “Momzilla” lied to get a refund and then posted awful reviews online, which deeply affected business.
The person, who shared their story in an anonymous post to Reddit, explained that the representative they sent to the wedding with the photo booth set up, managed, and cleaned up the display and the included props without any issues reported.
That was until the mother of the bride apparently decided to throw a fit at 2am, according to the poster.
“I receive an email from the bride's mom stating the wedding reception was ruined because of us and wanted a full refund,” they wrote.
The former vendor said they were “totally perplexed” by this and asked the mother to describe the issue.
She replied that there were “no props for anyone to use” at the wedding, which “puzzled” the vendor even further because she had photo evidence of props being held at the wedding.
“I responded back to Momzilla advising of this and she said there weren't enough props and proceeded to say there was only a couple of boas, sunglasses, etc.,” the poster claimed.
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“I decided to look up Momzilla's name on social media and found what she looked like.
“I then searched all the photobooth photos and came across several of her using props and one photo [that] especially stood out was her wearing about eight boas which differs from her claim of only having a couple of boas available.”
The vendor responded back with the photo evidence, but then the mother explained there was another issue: the photo backdrop was incorrect.
“She was correct, it was the wrong color,” the poster admitted.
“However, I asked if she notified the tech of this and she said no and it would've been too much of a hassle.
“I told her the tech had that correct backdrop and it would've taken a split second for him to simply slide on the correct cover.”
The poster said they emailed the mother a few more times until ultimately giving her half of her money back – but that’s when she found out what the real issue was.
The mother questioned why it would take a few days for the money to be deposited back into her account because the “other vendors” could do it quicker, which meant she was asking for refunds from more than just the photo booth company.
The business owner then decided to do some more research, and she found out the bartender was struck with the same issue.
“I messaged the hired bartender which I'd met a few times before at other events and he said: ‘Yeah, she overspent on the wedding and was looking for money any way she could.’
“He said that she demanded a refund because no one got drinks from him during the last hour.”
To make matters worse, the frugal mother then posted awful reviews on the business's social media pages and got other people she knows to do the same.
The poster concluded: “Business started to slow down because of this and then that's when I said: ‘F*ck it! I'm done!’”
In an update to the post, the former vendor said the awful experience was a “blessing,” as they got their weekends back after not having any for eight years.
The post sparked a conversation about why reading reviews as a whole is more important than being turned off by just one negative comment.
“This is why I check the percentage of bad reviews to good.
“There are always people looking to just be d*cks,” one reader wrote.
“I also like to read some of the bad reviews.
“Something [arriving] broken sucks, but if they replaced the item quickly then oh well,” another person argued.
“Then there are the bad reviews that make no sense.
“Your vacation may have been ruined due to rain but that is not the hotel's fault.”
Several others questioned why the vendor gave a refund in the first place.
Of course, this is far from the first story about a mother causing issues at their son or daughter’s wedding.
One mother wore her own dress to her son’s big day as payback for him and his bride rejecting her original dress choice.
Plus, a mother-in-law tried forcing her son and his bride-to-be to pay for her grandaughter’s $14,000 wedding gown.
Arguably worse, one mother refused to give her son the same cash present for his wedding that she gave his sisters, so he uninvited her.
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