I’m a Goodwill employee – and management has secrets they don't want people to know

GOODWILL is known for its low-priced, expansive inventory of used clothing.

One employee of the nonprofit thrift store chain shared the rules and standards that Goodwill workers must follow.


A young woman who lives in Wisconsin told her social media followers that sheworks at her local Goodwill store.

In the video, she said that any time she tells someone where she works, they ask her if she gets first dibs on the store’s items.

The answer is no.

While she does get to see everything before it goes on the floor, there are rules in place that prevent her from purchasing anything early.

“During our hiring process, we go through orientation, we go through the rules,” she began.

“And one of the rules is you cannot purchase any item while on the clock. You have to be off the clock.”

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She went on to list more management secrets that she discovered as a new hire:

“Two: an item must be on the floor for at least 30 minutes, so that it gives customers the opportunity to buy it first.”

The third rule, she said, is that employees cannot hide any items or call a friend to go into the store and purchase an item for the employee.

“That is very much against our policy, and if you get caught doing any of those things, you will be fired,” she claimed.

She also said that employees get a 20 percent discount, which she finds generous for a thrift store.

“So yeah, just because we work there and we see the items, that does not mean we get first dibs.

“If anything, it kind of sucks because nine out of ten times the item we want is always sold.”

Many of the video’s viewers expressed that they too had worked at Goodwill, and were frustrated with the rules:

“I always hated ringing out the item that I wanted to purchase when I got out,” one user commented.

“Girl my Goodwill doesn’t even let us shop at our store at all,” said another.


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